Introduction
Sola ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your information when you use our uptime monitoring service (the "Service"). By using Sola, you agree to the practices described in this policy.
Information We Collect
Account Information
When you create an account, we collect:
Name and email address
Company name and role
Password (stored in hashed form)
Payment information (processed securely by Stripe)
Monitoring Data
To provide the Service, we collect and process:
Endpoint URLs, IP addresses, and hostnames you configure for monitoring
HTTP response codes, response times, and status data
SSL certificate details and expiry dates
Incident history and alert delivery logs
Usage Data
We automatically collect information about how you use the Service:
Log data (IP address, browser type, access times)
Device and browser information
Feature usage and navigation patterns
Performance and error data
How We Use Your Information
Service Delivery
Run health checks from our global monitoring network
Detect outages and deliver alerts to your configured channels
Generate uptime reports and incident history
Maintain and improve the reliability of our infrastructure
Communication
Send incident alerts via email, SMS, Slack, or other configured channels
Deliver product updates and service announcements
Respond to support requests
Product Improvement
Analyze usage patterns to improve the Service
Identify and fix bugs and performance issues
Develop new features based on user behavior
Data Sharing
Third-Party Service Providers
We share data only with trusted providers who help us operate the Service:
Cloud infrastructure providers (AWS, Google Cloud)
Payment processing (Stripe)
Error tracking and performance monitoring
Customer support tooling
Legal Requirements
We may disclose your information if required by law, court order, or government request, or to protect our legal rights and the safety of our users.
What We Never Do
We do not sell your personal data to third parties
We do not use your monitoring data for advertising
We do not share your endpoint data with other customers
Data Security
We implement industry-standard security practices to protect your data:
All data is encrypted in transit (TLS) and at rest (AES-256)
We are SOC 2 Type II certified
Access to production systems is strictly controlled and logged
Regular security audits and penetration testing
Data Retention
Account data is retained while your account is active
Monitoring history is retained for up to 1 year on Pro plans and indefinitely on Business plans
Upon account deletion, your data is securely deleted within 30 days
Your Rights
You have the right to:
Access and download your personal data
Correct inaccurate information
Delete your account and associated data
Opt out of marketing communications at any time
GDPR
If you are located in the European Economic Area, you have additional rights under GDPR, including the right to data portability and the right to lodge a complaint with a supervisory authority. To exercise your rights, contact us at privacy@sola.com.
Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of material changes by email and by posting the updated policy on our website. Continued use of the Service after changes constitutes acceptance of the updated policy.
Contact
For privacy-related questions, contact us at privacy@sola.com.
