Boltshift
Boltshift
Boltshift builds patient communication and care coordination software for hospital systems and outpatient clinics across the US.
Insights from
Dr. Anita Sharma
CTO
Boltshift: 18 months of monitoring critical systems with zero missed alerts
In healthcare technology, a missed alert isn't just a service disruption — it's a patient risk. Boltshift uses Sola to ensure their monitoring never sleeps.
"Our systems touch patient care workflows. There is no version of our job where 'we didn't know it was down' is an acceptable answer. Sola makes sure we always know."
- Dr. Anita Sharma
/ CTO
Challenge
In healthcare technology, downtime isn't just a bad user experience — it disrupts clinical workflows that real patients and providers depend on. For Boltshift, missing an alert was never an option.
Boltshift's patient communication platform sits inside hospital workflows used by clinical staff throughout the day. A messaging API going down means nurses can't push updates, patients miss appointment reminders, and care coordination breaks down. The stakes demanded monitoring as reliable as the infrastructure it watched. But Boltshift's previous setup had gaps — blind spots in certain regions, no escalation logic, and an alert system that sometimes paged the wrong person three times or not at all.
Solution
Boltshift replaced their patchwork monitoring setup with Sola, establishing a consistent, tiered alerting system that routes every issue to the right person at the right time.
Sola monitors Boltshift's critical patient-facing endpoints every 60 seconds from 18 regions. Patient communication APIs and appointment systems trigger immediate escalation to senior engineering leadership. Supporting services follow standard on-call rotation. Every alert includes region, error type, affected service tier, and recent status history — giving engineers the context to act without needing to dig. Boltshift also uses Sola's status page to communicate transparently with hospital IT teams during maintenance windows.
Results
For Boltshift, monitoring isn't a nice-to-have — it's a clinical responsibility. Sola gave them the confidence that nothing would fall through the cracks, and the track record to prove it.
Zero missed critical alerts across 18 months of production monitoring
Tiered escalation ensures the right responder every time, for every service
Response time for patient-facing incidents consistently under 90 seconds
Improved trust with hospital IT teams through proactive status communication
Monitoring coverage extended across 18 global regions
"18 months. Zero missed critical alerts. For a healthcare platform, that's not just an uptime metric — it's a measure of whether we're doing our job."
- Dr. Anita Sharma
/ CTO
