Command+R
Command+R
Command+R provides low-code API integration and workflow automation tools used by engineering teams at over 800 enterprise companies worldwide.
Insights from
Marcus Webb
Director of Infrastructure
How Command+R cut API incident response time by 3x and kept their enterprise SLA spotless
Enterprise API reliability isn't optional. Command+R uses Sola to monitor 240+ endpoints across 8 regions and maintain the SLA their customers depend on.
"We have enterprise customers who will terminate a contract over SLA violations. Sola is the first tool that gave our team the confidence that we'd never have an undetected outage again."
- Marcus Webb
/ Director of Infrastructure
Challenge
Enterprise customers don't accept excuses — they accept SLAs. Command+R needed monitoring that could match the rigor of the commitments they make to over 800 enterprise clients worldwide.
Command+R's API integration platform is deeply embedded in the workflows of enterprise engineering teams. A degraded endpoint doesn't just affect one customer — it can cascade across dozens of downstream integrations. Before Sola, their monitoring was fragmented across three tools, none of which had a complete picture. Alert fatigue was high, escalation paths were unclear, and the team had no reliable way to verify that their SLA commitments were actually being met. An extended incident in late 2023 that nearly triggered a contract termination was the inflection point.
Solution
Command+R consolidated their entire monitoring operation into Sola, giving their infrastructure team a single source of truth for API health across all 240+ endpoints and 8 global regions.
Sola now monitors every Command+R API endpoint at 1-minute intervals, with dedicated check groups for different customer tiers and service criticality levels. Enterprise-tier endpoints have their own escalation paths, with automatic incident creation and paging to the on-call lead. Sola's uptime reports give the team accurate SLA data they can share directly with customers, removing the ambiguity that previously surrounded their uptime commitments. The team also uses Sola's status page as their primary external incident communication channel.
Results
Command+R's infrastructure team now has the visibility and confidence to maintain the SLAs that enterprise customers demand. With Sola, what was once a source of anxiety became a competitive advantage.
3x faster incident response time after consolidating monitoring into Sola
14 months without a single SLA violation
240+ endpoints monitored across 8 global regions from a single dashboard
Alert fatigue eliminated through clean, tiered escalation policies
Customer churn reduced and NPS improved following deployment
"We went 14 months without a single SLA violation. Our churn rate dropped. Our NPS went up. A lot of that comes back to Sola giving us the visibility to act fast."
- Marcus Webb
/ Director of Infrastructure
